5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the support that property supervisors want, but too often do not because of a lack of continuing quality management processes.
Security guard businesses are unlike any seller that a property manager usually hires. If you hire a painter, then you are able to see whether or not they are doing their jobs by looking at the walls. However, when you hire a security guard business, how often can you see whether the guard company is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and effectively tracking and supervising your guards. In most instances they probably are, but it’s important to implement a method of verification and quality management to ensure that issues associated with the deficiency of performing these jobs do not start to happen.
In this article we will talk five (5) simple actions to enhancing your safety guard service and attaining everything you picture as your ideal keyholding London.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is among these states, ensure that your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the type of training that is being supplied by your security company and inquire does it look adequate.
It is also your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another superb way to screen whether the guard is a good fit for your house is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This initial conversation will tell you a good deal about what to expect from this guard and it provides you an opportunity to ask another guard if you feel that it is essential.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every guard to the business itself, in many circumstances the guard’s orientation to his assigned property is not as complete. We call the orientation for the assigned property”Site Specific Training”. Find out what your website specific training looks like:
• Does it happen at your premises?
• Just how long is each new officer trained?
• Just how long can the security company double bank? (Double banking is the process of experiencing a veteran guard working at precisely the exact same time as the new guard.)
Determine the answer to each of these questions and make sure that they fit with what you believe is sufficient. You should even think about sitting in on your safety guard business’s orientation and your website specific training to get an understanding of what goes on preparing a guard to work at your premises.
Guard supervision is among the main factors of very good security guard support. When security businesses provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their duties. When the guards aren’t being supervised, they start to feel that their job is not important and they start to see themselves as less of a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how can your security guard company remotely supervise its guards? Outside of the Standard security company field manager spot checks, the 2 methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards must make rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re in your premises. These tracking systems permit the security guard business to monitor the time and log the action of the guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that having a method for guards to check in frequently with the safety guard company provides a way of making sure that each guard is safe and alert. Using guards check-in frequently together with the safety guard business, at least every 30 minutes, guards believe that their security is important and that being awake and alert is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is happening with your safety while you aren’t there. Through these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to ensure that they understand their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be confident that the consultant is not really a security guard business. If that’s the case, your audit is sure to develop issues with your current security guard business.